Privacy Policy
Your privacy is extremely important to us so we want you to know exactly what kind of information we collect about you and how we use it.
We’ve set out all the details below.
Please take the time to read and understand this policy. And bear in mind that by using our website or telephone engagement or providing information to us or by way of social media, you agree to its terms.
To help you, we’ve included some links to other websites. It’s worth remembering though that other people, not us, control these websites. We’re not responsible for them.
What information do we collect and when?
We only collect information that we know we will genuinely use.
What information do we collect?
All information you choose to submit to us. You can do that in a number of different ways:
- By sending us emails and text messages (SMS or MMS).
- By adding posts, reviews and other comments to our website or community forums.
- By interacting with us on social media platforms such as Facebook or Twitter etc.
- By talking to us in person or over the telephone. For example, when we contact you on behalf of a client.
- Information on what you view, click on and access by way of our marketing emails and text messages (SMS or MMS), website and mobile apps. We may collect the time and geographic location of your device when you do so. For websites, this information may also include where you came to our site from, and where you went when you left it. We also track how often you visit and use our websites and mobile apps. We do this via email and website cookies and similar tracking technology built into our mobile apps. We make cookie policies available on each of our websites to give you more detailed information on how we use them.
- Your social media content where this is in the public domain, and any messages you send direct to us via social media. This information can include posts and comments, pictures and video footage on sites such as YouTube, Facebook and Twitter. You should always review the terms and conditions and privacy policies of the social media that you use to make sure you understand what kind of information relating to you may be out there in the public domain and how you can stop or limit it from happening.
- Profile information and insight from organisations that already hold information on you and your company, such as company’s house and customer insight companies.
- Information collected independently by online advertising networks (Google for example) through which we place advertisements. The information we get from them varies from network to network. It often summarises the actions of lots of people, and so does not allow us to identify you individually. It relates to what you view, click on and access through websites in their network, including the subject matter of the site you started at and which sites you go to after that. It may also include their analysis of your online behaviour across the wider internet and a profile of you. If you’re not happy about this, you should look for Settings and Do Not Track options in online advertisements and in the privacy and cookies functions on your devices. You should also consider changing your settings to block third-party cookies in particular. We do not control these cookies and we suggest you check these third-party websites for more information about the cookies they use and how you can manage them.
- To help us support our client’s when running competitions and special offers and make sure you get all the benefits you’re promised.
- To contact you from time to time regarding things you’ve told us you want to hear about; new products or services for example.
- To reply to any questions, suggestions, issues or complaints you have contacted us about.
- To respond to any social media posts or other public comments you might make, whether they are directly to us or about us, our products, website, mobile apps, services or other activities.
- To advertise products or services to you for example on your favourite social media sites (e.g. Facebook and Twitter) or on our mobile apps. Please note that these may be in the form of a link to someone else’s website.
- To tell you about any changes to our client’s or our own services or products and website.
- To make a contract with you. But also to enforce a contract if you don’t honour it, including the collection of any debts that we may be owed by you.
- To check that you have (or are likely to have) the means to pay us for any service we provide you.
- To monitor how people use our website to see if they are being abused or threatened, for example, by internet trolls posting inappropriate comments in review areas or by would-be hackers looking to undermine our security.
- To protect you and our business from any other potentially criminal behaviour, including identity theft and fraud.
- To understand you better on behalf of our clients, the dates you review, the requirements for the services you outsource and your work contact details i.e. email, name and job title.
- Other people who help us provide our websites, IT Support and related services to us. They include information technology experts who design and host our websites, and manage our networks. Other examples include market research companies, marketing, advertising, design and PR organisations and general service companies such as printers, mailing houses and form-scanning service providers.
- Our insurers and insurance brokers who provide us with comprehensive cover against the risks of running a business as big as ours. (They may keep this information for the purpose of ongoing risk assessment and insurance broking and underwriting services.)
- Third-party companies whose products and services we introduce you to, so they can better understand the profile of their potential customers who buy from or are interested in them.
- With social media companies such as Facebook and Twitter, and our advertising partners to enable us to run targeted promotions for you on their platforms;
- Any new business partners we may have over time, for example, in the event of a joint venture, reorganisation, business merger or sale that affects us.
- Our professional advisors including our lawyers and technology consultants when they need it to give us their professional advice.
- The Police, local authorities, Her Majesty’s Revenue and Customs (HMRC), the courts and any other government authority if they ask us to do so (but only if us doing so is lawful).
- Other people who make a subject access request, where we are allowed to do so by law. (See Managing Your Information below for what we mean by a subject access request.)
- We may also share the information we collect where we are legally obliged to do so, e.g. to comply with a court order.